Article 1 Purpose

The purpose of these Terms and Conditions is to provide for any and all matters necessary for Paradise Hotel Busan(hereinafter referred to as the ;Hotel;) to manage Membership requirements, service utilization, and rights of Members for Paradian Reward(hereinafter referred to as the ;Membership;) Members.

Article 2 Membership Application and Membership Card Issuance

1. 1) All the guests ; including foreigners - staying at the Hotel may participate in the Membership program for free. However, minors are not allowed to participate in this Membership.
2. 2) To become a Member you must submit a Membership Application, consent to Privacy Policy, and have the Membership Card issued.
3. 3) In order to replace a lost membership card, please visit the front desk of the main building of the Hotel so that your ID should be verified before issuing the replacement card.
4. 4) Existing Members of the Hotel (Fitness, Platinum) may also sign up. However, Membership is not available to organizations or entities such as travel agencies and corporate hotel booking agents.
5. 5) Members shall comply with Terms and Conditions and the instructions of operation manual as determined. Members who input false information when applying for the Membership may be restricted to ask for legal protection and to use service of the Hotel.
6. 6) Point levels are based on the Points you;ve earned.

Article 3 Membership Termination and Loss of Qualification

1. 1) A Member may cancel the Membership in writing, by email or other means. Such termination request will result in deletion of the Membership account and a loss of all points.
2. 2) Hotel reserves the right, at its sole discretion, to exclude a member from membership program if:
   1. a) The submitted information is untrue,
   2. b) Points have been earned or redeemed illegally according to these terms and conditions,
   3. c) A Member violated a duty according to these Terms and Conditions,
   4. d) Normal business operation of the Hotel has been interrupted,
   5. e) A Member passed away
3. 3) If a Membership is terminated as defined in Paragraph 1 of Article 3 of the Terms, all unredeemed points up to the day of termination request will be forfeited automatically.
4. 4) If a Member is no longer qualified for Membership as defined in Paragraph 2 of Article 3, the unredeemed points earned up to the day of loss of qualification will be forfeited automatically.

Article 4 Guidelines for Earning and Redeeming Points

1. 1) Guide to Earning Points
   1. a) In principle, Points may be earned upon presentation of valid Membership Card.
   2. b) Points may be redeemed at a point of sale as the method of payment upon earning. (However, points cannot be redeemed and earned at the same time at the same place of business.)
   3. c) Any purchases before signing up for Membership are not point-eligible.
   4. d) You can earn Points on eligible hotel purchases including goods and services as follows. (VAT excluded):
      1. ① Hotel Stays
         1. A. Ruby/Aquamarine Tier : Earn 2% on purchases
         2. B. Sapphire/Diamond Tier : Earn 3% on purchases
         3. C. Bookings made through travel agencies or corporate rate are not point eligible.
         4. D. Bookings made through special contract agencies award 1% on purchased night regardless of your Membership tier.
         5. E. Bookings made through OTAs are point eligible excluding OTA commissions and VAT.
      2. ②　Hotel Dining and Beverages
         1. A. Ruby Tier : Earn 1% on purchases
         2. B. Aquamarine/Sapphire/Diamond Tier : Earn 2% on purchases
      3. ③ Earn 1% on purchases including Minibar items
      4. ④　Non-point-eligible items
         1. - Gift certificate purchases and Annual Membership fee for Platinum/Classic/Fitness
         2. - Meeting room rentals, Ball rooms/ Business center/Valet parking/purchases at leased properties
         3. - Miscellaneous charges during stays such as extra rate for the number of rooms exceeding more than 5 rooms per day, in-room phone calls etc.
         4. - Tuition fee, equipment rental, Screen golf fee
   5. e) Points shall be earned on purchases for the Members; own use.
   6. f) Points cannot be earned separately or combined.(Only one Member can earn points on one invoice.)
   7. g) If you pay with points for your stay, whole or in part, no points will be awarded for the amount paid with points.
   8. h) If an existing Member(Fitness, Platinum) signed up for Paradian Membership, duplicate discounts are not applicable. Higher discount rate will be applied, and points will be earned after deducting the discounted amount.
   9. i) A Member can earn points on up to 5 rooms per day, as long as he or she is an occupant of one of them. The name of the Member must be on each of the room;s reservation and he or she must be the one paying for all of the rooms on a single invoice.
   10. j) Points can be earned on the day at the Hotel. If you wish to earn retroactive points, correct, and verify the modification, you may do so by contacting Hotel Mileage Center within 1 month from the date of earning.
   11. k) In case of special promotion, there may be points-earning restrictions.
2. 2) Guide to Redeeming Points
   1. a) In principle, points may be redeemed only by the Member and upon presentation of the valid Membership Card.
   2. b) Points can be redeemed against shopping and dining inside the Hotel and at some of the leased affiliates and shall not be used in any other places.
   3. c) A Member may begin to redeem points in increments of 1,000 after earning up to 5,000 points.
   4. d) Point is worth 1KRW per point. Points cannot be redeemed separately or combined.(not allowed to redeem two Membership points on a single invoice)
   5. e) Member points are not transferrable and cannot be used for loan or collateral purposes.
   6. f) ;Pay with point; is available on top of purchase discounts on goods and services. However, an existing Hotel Member (Fitness, Platinum) signed up, duplicate discounts are not available. Instead, the highest discount rate will be applied.
   7. g) Points are valid for 24 months from the month they;re earned. Once the validity period of 24 months has expired, the points will be removed based on first-in, first-out (FIFO) principles.
   8. h) If there are any changes that need to be made in terms of redeeming points, a Member shall make adjustments of points balances and verify the status via Hotel Mileage Center within 10 days from the date of redemption.
   9. i) A Member can redeem the points for the reward choices stated in the Terms and Conditions. However, the points shall not be redeemable for cash.
   10. j) A Member, regardless of Point Level, may pay with points to use sauna (including Cimer). Points will be deducted from the Member;s account.
3. 3) Guide to Redeeming Points

   Guide to Redeeming Points

   Qualifying Points	Redemption Details
   5,000	Minimum Points required for redemption
   25,000	Upgrade to Ocean Terrace View (limited to a Deluxe room)
   30,000	A Fresh Cream Cake Voucher
   60,000	Lobby Lounge Afternoon Tea Set for 2 persons (Blackout dates: Saturday, Sunday, Bank Holidays, and special event period)
   80,000	Lounge Paradise Benefits for 2 persons (available during stays)
   90,000	One (1) Night Stay Voucher during Weekday [Sunday to Thursday] (Deluxe City View)
   100,000	One (1) Night Stay Voucher during Weekday [Sunday to Thursday] (Deluxe Ocean Terrace View)
   120,000	One (1) Night Stay Voucher (Deluxe city view /throughout the week)
   130,000	One (1) Night Stay Voucher (Deluxe Ocean Terrace view /throughout the week)
   	A Voucher for Sundari Signature Body or Facial (1h 30 min.)
   250,000	One (1) Night Stay Voucher (Junior Suite City view Room only / all week)
   400,000	One (1) Night Stay Voucher (Ruby Suite Room only / throughout the week)

   * Blackout dates: Peak summer travel days, year-end holiday season

   1. 1) If you apply to redeem the benefits based on the above guidelines, vouchers (gift certificates) will be issued in principle.
   2. 2) In order to redeem vouchers, please call our Mileage Center on 051-749-2200 and you may be required to verify identification. Voucher will be sent within 7 days from the date of application.
   3. 3) Vouchers issued upon request by a Member are neither cashable nor reversible. These vouchers are not for sale.
   4. 4) In principle, all vouchers issued upon request will be sent by post or shall be picked up by the Member. If a Member wishes to pick up the voucher personally, you may be required to show identification along with the Membership Card at the Front Desk of the Main Building of the Hotel.
   5. 5) Blackout dates for all the vouchers issued upon request are peak summer travel days and year-end holiday season. Please refer to the instruction on the voucher regarding Blackout dates detail and terms of use.
   6. 6) In order to redeem vouchers, advance reservations are required and the physical vouchers must be presented to be utilized.
   7. 7) Vouchers issued upon request are valid for 6 months from date of issuance and cannot be extended.
   8. 8) Vouchers issued upon request will not be replaced if lost or stolen, stolen or destroyed.

Article 5 Point Tiers and Benefits

1. 1. Point tiers are determined and renewed at the end of 12-month term from the month of sign-up. Once your Membership Tier is renewed, it will be valid for 1 year from the date of renewal.
2. 2. Membership benefits are valid only during the Membership Term and unredeemed rewards shall automatically expire and cannot be reissued or extended.
3. 3. Benefits are embedded in the Membership card, please present your Membership Card for use. (Member;s own use only)
4. 4. Ruby Benefits
   1. a) New Members join Paradian at the Ruby Membership Tier.
   2. b) Ruby Membership Tier comes with the following benefits:
      1. A. 30% room discount on weekdays
      2. B. 5% discount for food and beverage all year round
      3. C. Blackout dates : Weekends(Friday, Saturday, and Bank Holidays), Peak summer travel days, year-end holiday season
5. 5. Aquamarine Benefits
   1. 1) You will progress to Aquamarine Membership Tier if you earn more than 100,000 points after sign-up. The Membership tier will be retained as long as the points balance is more than 30,000 points during the following 12 months.
   2. 2) Aquamarine Membership Tier comes with the following benefits:

      * Blackout dates: Peak summer travel days, year-end holiday season

      1. a) 40% room discount on weekdays, 20% room discount on weekends (Friday, Saturday and Bank Holidays) / Blackout dates: Peak summer travel days, year-end holiday season
      2. b) 5% F;B discount all year round
      3. c) Upgrade to Ocean Terrace View once per year (during your stay at a Deluxe room /Weekdays only)
6. 6. Sapphire Benefits
   1. 1) You will progress to Sapphire Membership Tier if you earn more than 200,000 points after sign-up. The Membership tier will be retained as long as the points balance is more than 100,000 points during the following 12 months.
   2. 2) Sapphire Membership Tier comes with the following benefits:

      ** Benefits listed in item d) to h) are not available during the Blackout dates: Peak summer travel days, year-end holiday season

      1. a) Complimentary Surprise Treatment during stays
      2. b) 40% room discount on weekdays, 30% room discount on weekends (Friday, Saturday and Bank Holidays) / Blackout dates: Peak summer travel days, year-end holiday season
      3. c) 10% F;B discount
      4. d) Upgrade to Ocean Terrace View once per year (during your stay at Deluxe room /Weekdays only)
      5. e) Upgrade to a Premium Deluxe room once per year (during your stay at Deluxe room/Weekdays only)
      6. f) Two (2) complimentary indoor sauna vouchers per year
      7. g) Two (2) complimentary valet parking vouchers per year
      8. h) Free access to a Meeting room in the Executive Lounge once per year(12 people maximum, up to 2 hours/Booking required, F;B not included)
7. 7. Diamond Benefits
   1. 1) You will progress to Diamond Membership Tier if you earn more than 500,000 points after sign-up. The Membership tier will be retained as long as points balance is more than 200,000 points during the following 12 months.
   2. 2) Diamond Membership Tier comes with the following benefits:

      ** Benefits listed in item e) to i) are not available during the Blackout dates: Peak summer travel days, year-end holiday season

      1. a) Complimentary Surprise Treatment during stays
      2. b) Complimentary Member Birthday Cake (No. 2) once per year
      3. c) 50% room discount on weekdays, 40% room discount on weekends (Friday, Saturday and Bank Holidays), 20% room discount during Peak summer travel days and year-end holiday season
      4. d) 10% F;B discount
      5. e) Upgrade to Ocean Terrace View twice per year (during your stay at a Deluxe room/Weekdays only)
      6. f) Upgrade to Ocean Terrace View of a Junior Suite room once per year (during your stay at a Deluxe room/Weekdays only)
      7. g) Four (4) complimentary indoor sauna vouchers per year
      8. h) Four (4) complimentary valet parking vouchers per year
      9. i) Free access to a Meeting room in the Executive Lounge twice per year(12 people maximum, up to 2 hours/Booking required, F;B not included)
8. 8. F;B Discounts Not Applicable
   1. 1) F;B Discounts are not applicable for any purchase as follows:
      1. a. Mini-bars, parties, Fitness Club restaurants, Cimer Aqua Bar, Room services, seasonal summer events(Garden operations), Special promos
      2. b. Deli Shop : imported goods and designated items, confectionery and bakery events

Article 6 Membership Card Use and Control

1. 1) A valid Membership Card shall be presented for use.
2. 2) You may be required to verify identification and shall comply with the request from the Hotel in order to have access to regular services.
3. 3) Membership Card can only be used by the Member personally and shall not be loaned or lent to others. It shall not be transferred or provided as collateral.
4. 4) Members shall be responsible for managing the Membership Card. If there is any incident involving damage, loss, or theft of the Membership Card due to intention of negligence of the Member, please contact the Hotel Mileage Center immediately.
5. 5) Hotel will not assume any responsibility for any damages or compensation resulting from any violation of the Terms and Conditions relating to using the Membership Card.
6. 6) A Member shall notify the Hotel if there are any changes including address or any other information, and the Hotel shall not be responsible for any inconvenience caused by failure to notify the information.

Article 7 Member rights

1. 1) Points balance will be stated at the bottom of the receipt upon payment, and you may verify the detail on our website or with Hotel Mileage Center over the phone.
2. 2) Members reserve the right to inquire the Hotel of different benefits and points status. Hotel may notify Members of any changes on the program detail and information by appropriate means. In case of notification by post, Hotel will not be responsible for any inconvenience caused by loss or delay.

Article 8 Revision of the Terms and Conditions of the Membership

1. 1) In order to provide seamless operation, the Hotel reserves the right to amend the Terms and Conditions, which is applicable to all Members.
2. 2) If there is any changes or modifications to the Terms and Conditions of the Membership Service due to Hotel;s internal circumstances, Hotel reserves the right to notify the Members of the same by email or on the website and have amendment take effect in 15 days.

Article 9 Suspension of Membership service

1. 1) Hotel reserves the right to suspend the Membership service for seamless operation.
2. 2) Hotel provides services until the end date of service program determined at its own discretion. If the Hotel suspends service program due to its circumstances, Hotel may terminate the Membership service by giving 6 months; notice to the Members by email or with notification on the website.
3. 3) Once the service is terminated, Membership benefits will no longer be available. Points shall be redeemed by a designated date set by the Hotel. Otherwise, the remaining points will expire automatically.

Article 10 Data protection

* Notice of processing of personal data by third-party data processors

1. 1) Hotel complies with the relevant laws and Privacy Policy designated by Hotel in order to protect the personal information of the users including registration information in accordance with relevant rules and regulations.
2. 2) In order to provide improved services for the Members, Hotel may utilize personal information within the scope stated in the Agreement of Collection and Usage of Personal Information upon Member;s consent.
3. 3) In principle, personal information of the Members will be destroyed once the purpose of the use of collection and use is achieved. However, if needed, personal information is retained based on the relevant ground.
   1. a) Retention items : record of transactions
   2. b) Retention background : Commercial Act, Act on Consumer Protection in Electronic Commerce
   3. c) Retention period
      1. - Record of documents of lawsuits or legal proceedings : 10 years
      2. - Record of withdrawal of contract or offer : 5 years
      3. - Record of handling Consumer complaint or disputes : 3years(Act on - Record of collection/handling and use of credit information: 3 years (The Credit Information Use and Protection Act)
4. 4) Same as the existing provision
5. 5) In principle, Hotel handles and manages privacy data. However, part of all of this may be outsourced to a designated third party.

Article 11 Liability for violation of any provision of these terms

1. 1. Members who violate the rules defined in these Terms and Conditions will be liable for all resultant expenses and shall compensate the victim for any damages.

Article 12 Interpretation of the Terms and Governing Law

1. 1. Membership programs is designed to provide rewards and benefits to the customers. Taking into account the fact that points are provided for free of charge, Members shall agree that the Hotel;s circumstances will be considered in the interpretation and application of the Terms and Conditions.
2. 2. Any disputes relating to these Terms and Conditions will be resolved by the jurisdiction designated by the Hotel.

Amendments to the Paradian Reward Terms and Conditions

Effective date of Paradian Rewards Terms and Conditions : Nov. 11, 2011

Date of Amendment of Paradian Reward Terms and Conditions : Jun. 14, 2021 Download previous Terms and Conditions

Date of Amendment of Paradian Reward Terms and Conditions : Sep. 01, 2023 Download previous Terms and Conditions